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FAQs for PlanningOnline

What information is available to view?

How do I search using an address?

How do I search using reference number?

How do I search using a map (e.g. for a piece of land)?

How do I search using the Advanced Search option?

I am viewing an application - how can I see previous history?

How do I view documents/plans etc?

How do I comment on a current application (objecting or supporting)?

I want to know more about the planning procedure

I want to know more about submitting a planning application

I am getting error messages or system problems

What information is available to view?

This application provides access to the Teignbridge District Council Planning Register for planning applications and appeals from 1977 to the present. Part of the district is within Dartmoor National Park which is itself a planning authority. As such, applications and appeals that fall within DNP will not appear on this site but can be found on the DNP planning site.

We try to ensure that all the information on this site is as accurate and as up to date as possible but should you find any errors please let us know via the 'Rate this Service' option.

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How do I search using an address?

  • Choose the option to select by an address/map and enter any part of the address in the text box e.g. post code or first line or first line and town etc.
  • Click on Search
  • Select the address you want from the list of address in blue by clicking on it
  • A map appears on the left and any applications or appeals directly under the map are shown on the right.
  • To view a particular application or appeal, click on the blue reference number. A static map showing the extent of the application site appears on the left and details of the application or appeal appear on the right.

Selecting an area under the address search option

  • If you want to search specific area to reveal different or more applications, click on the icon under the map and then outline the area you want on the map by clicking on the map every time you want to change direction and double clicking when you have completed your shape.
  • Do not allow the lines to cross. Right click to go back a stage if you make a mistake while drawing your area. The icon will be disabled if you zoom out too far
  • If you go wrong you can right click and the last line drew will disappear. If you want to draw another area just start a new shape (you can't remove the last one)
  • Any applications or appeals within the area you have outlined will appear in the list on the right.
  • To view a particular application or appeal, click on the blue reference number. A static map showing the extent of the application site appears on the left and details of the application or appeal appear on the right.

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How do I search using a reference number?

  • Choose the option to select by reference number.
  • Type the reference number in the box. It is best to miss off the suffix and then you will retrieve all the related files for that reference number e.g on a full application reference number 12/12345/FUL if you search on 12/12345 you may retrieve the following applications:
    12/12345/FUL - full
    12/12345/AMD1 - non material amendment to the full application
    12/12345/AMD2 - non material amendment to the full application (second one)
    12/12345/COND1 - discharge of conditions request
  • You can also search using the Planning Portal reference number if you submitted your application online.
  • Click on Search
  • Scroll down the resulting list of appeals and applications and click on the blue reference number of the one you wish to view.
  • A static map showing the extent of the application site appears on the left and details of the application or appeal appear on the right.

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How do I search using a map? (e.g. for a piece of land)?

  • Choose the map search option and click on Search
  • A map of the district appears, focused on Newton Abbot.
  • At this level of zoom, Current applications and appeals are shown in red.
  • To zoom in or out use the +/- buttons on the top left of the screen or use the wheel on your mouse (you cannot click on the map or 'draw' and area to zoom)
  • As you zoom in closer and can see houses etc on the map, Decided applications and appeal will appear shown in blue
  • To move around the district use the direction icon on the top left corner (you cannot 'drag' the screen to pan.
  • Alternatively you can type in a location you know in the 'Zoom to' box at the top of the screen and click on Search and chose an address from a dropdown list to move directly to that area.
  • Click on any of the blue (decided applications and appeals) or red (current applications and appeals) areas on the map to view appeals and applications at that location
  • The map results page will appear showing a list of all applications and appeals at that location.
  • To view a particular application or appeal, click on the blue reference number.
  • A static map showing the extent of the application site appears on the left and details of the application or appeal appear on the right.
  • Use the back button to return to the map

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How do I search using the Advanced Search option?

  • You can complete one or more of the options. The more you select the more refined your search becomes but also the more likely it is that your search will return no results.
  • Enter a key word or phrase - e.g. 'dwelling'
  • Choose the Application Type - e.g. full, major, trees, advert consent etc
  • Choose the relevant parish
  • Choose the status:
    • All - set as default and retrieves all applications regardless of status
    • Decided - only retrieves applications where a decision has been issued
    • Current - only retrieves applications which you can still comment on (not decided)
  • Enter a time period if you wish to limit the number of cases retrieved:
    • Valid dates - the date on which an application/appeal was received together with all relevant documentation. Applications which are received without all the necessary documentation and fee are do not become valid until these are received.
    • Decision dates - the date on which an application/appeal decision is issued
  • Click on Search to retrieve your results
  • A maximum of 500 results will be shown and you should increase your search criteria to retrieve fewer results if this occurs.
  • Scroll down the resulting list of appeals and applications and click on the blue reference number of the one you wish to view. Appeals will be listed first and then applications. You may need to scroll down to reach the applications.

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I am viewing an application - how can I see previous history?

At present we do not have a direct link. You will have click on New Search at the top right of the screen and do an address or map search.

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How do I view documents/plans etc?

Click on the Associated Documents button which appears under the static map once you have searched for and selected a specific case.

Application files from 1995 onwards have been scanned and are available to view online.

Appeal files from mid 2008 onwards have been scanned and are available to view online.

Appeal files prior to mid 2008 were scanned against the related application file. Please search again for the application and view the Associated Documents there.

Application files (and related appeal files) prior to 1995 are held on microfiche and can be viewed at the council offices. Please telephone 01626 215734/215743 to arrange to view microfiches giving 24 hours notice.

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How do I comment on a current application (objecting or supporting)?

Click on the Make a Comment button which appears under the static map once you have searched for and selected a specific case. For applications an online form can be completed. For appeals, details of how to comment to the Planning Inspectorate are displayed.

The button will be greyed out if it is too late to comment.

Legally we allow 21 days for comment and this date is shown on site notices and neighbour letters. A decision on the application will not be made before this date. However, we will continue to accept comments up until the time a decision is made on an application which may be some time after this date.

Due to the volume of contributor letters received we are unable to acknowledge or reply individually although all comments are taken into consideration as part of the decision making process.

Comments cannot be treated as confidential and will be published on our website for general viewing although private telephone numbers, private email addresses and all signatures will be removed before publication.

Only planning related matters can be considered and any comments which we consider to be inappropriate will be removed before publication. Inappropriate comments include those which are racist, sexist, xenophobic, defamatory, prejudiced or otherwise likely to cause offence to the subject of the comments or any other reader. This also applies to letters from applicants and agents.

If an application attracts, or is likely to attract, a lot of inappropriate comments we may publish a summary of comments on our website instead of individual letters.

Planning related comments include:

Overlooking/loss of privacy

Design/effect on appearance of area

Access, parking, traffic, road safety

Trees/Biodiversity/Landscape/
Heritage

Noise/disturbance

Local or Government Policy/
Economic Benefits

Flooding issues

Comments which cannot be considered include:

Loss of property value/loss of view

Boundary/land ownership/neighbour disputes

Impact on private drainage systems

Inappropriate or personal comments

Doubts as to integrity of applicant

Breach of covenant

Principle of development when outline consent exists

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I want to know more about the planning procedure

pdf icon How do I get involved - advice for neighbours [90kb]

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I want to know more about submitting a planning application

pdf icon What happens to my planning application? A guide for applicants [86kb]

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I am getting error messages or system problems

Google Chrome suffers from caching issues and so can bring back the wrong documents.  This is a general Google Chrome problem which is well documented on various websites and users are advised to use a different internet provider.

Internet Explorer users are recommended to upgrade to version 8 or 9 if running an earlier version.  However, the system has not yet been optimised to work with version 10 and we are hoping to resolve this shortly.

If you are still encountering difficulties please email planning@teignbridge.gov.uk with details of your problem including the reference number of the application you are trying to view.  Please ensure you include your contact telephone number so we can call you back.

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