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Temporary phone line change

Our customer phone line opening times are 10.30am-3pm from 9-20 September while we process a backlog of revenue correspondence. We’re sorry for any inconvenience caused.

 

Relief and exemptions

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11. Heat Network Rate Relief

A property wholly or mainly used for the purpose of a heat network, such as a district heating scheme, which supplies thermal energy from a central source to consumers via a network of pipes for the purposes of space heating, space cooling or domestic hot water, can receive rate relief provided the heat is generated from a low carbon source.

More information is available from the Government.