3. Where we get your information from?
We collect personal information from you as the service user through online web forms, hard copy application forms, e-mail, by telephone, through face-to-face discussion or by recording of your telephone call if calling our main customer support centre (or our Council Tax, Business Rates and Benefit Service). This information will be collected either from you directly as the data subject, or from a representative acting on your behalf. CCTV images will also be collected if visiting our offices.
When you call our Customer Support Centre, Council Tax, Business Rates or Benefits Service, your call will be recorded however it will be turned off if payment card and bank account details are taken. Call recording will automatically stop if your call is then transferred to another service.
We have installed CCTV systems in some of our premises for the purposes of public and staff safety and crime prevention and detection. CCTV cameras are operating within our private interview rooms, with clear signs displayed providing details of who to contact for further information about the scheme. They also have voice recording facilities which may be switched on if the interviewing officer feels that it is appropriate. You will always be notified in advance if the voice recording is being switched on.
Some of the information we hold about you may come from third party sources such as the Department of Work and Pensions and the Electoral Registration Officer.
HM Revenue and Customs may also provide information they hold about you to us for the purposes of determining an application for council tax reduction; reviewing or appealing a determination; preventing or detecting fraud or error in connection with a council tax reduction or as a result of an attempt to obtain council tax reduction fraudulently.
Where the processing of information is on the basis of a statutory requirement and you fail to provide personal information or make a false statement, you may be committing a criminal offence. We will also be unable to provide you with the services or assistance you require.