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Waste and recycling collections

We are currently experiencing delays on a number of refuse, recycling and garden waste rounds. If the whole street has been missed we will be aware and will return as soon as possible. Please leave the bins/containers out for collection.

Council Tax

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6. Who we share your data with

Your information may be shared with public agencies, government departments and other organisations as required, to support the collection and recovery of council tax. This may include:

  • valuation office agency
  • courts and tribunals
  • ombudsman and regulatory authorities
  • credit reference agencies
  • debt collection, enforcement and tracing agents working on our behalf;
  • law enforcement and prosecuting authorities

The information we hold about you may be shared with third parties with responsibility for auditing or administering public funds. This may also include organisations employed by us to assist in the undertaking and fulfilment of our duties. For example, credit reference agencies and software suppliers who will assist in the review of exemptions and discounts which have been awarded for council tax or with enforcement agents employed to recover outstanding debts.

We obtain credit reports from credit reference agencies in order to trace and assess the best method of council tax recovery.

We subscribe to a search and trace system which allows us to search a subset of all subscribing local authorities’ revenue systems to trace individuals who have an outstanding council tax debt and to prevent duplicate council tax claims.

We may also share your information with other council services and local authorities to ensure our records are accurate and up-to-date, to improve the standard of the services we deliver, and to perform any of our statutory duties, including enforcement duties.

We are required by law to protect the public funds we administer, and may use your information for the prevention and detection of crime, including fraud and money laundering, and the matching of council tax data with electoral registration records.

We participate in the Cabinet Office National Fraud Initiative; a nationwide electronic data matching exercise between public and private sector bodies to assist in the prevention and detection of fraud such as council tax discount. Council Tax data may be provided and will be used for cross-system and cross-authority comparison. The use of this data is carried out with statutory authority under Part 6 of the Local Government and Accountability Act 2014.

In accordance with the Statistics and Regulation Act 2007 we supply data to the Office of National Statistics for analytical purposes.

We may use an external printing firm to produce paper statements and any mass-mailed correspondence letter.

There may also be instances where our system suppliers will need to access individual’s personal information to ensure that information is being held securely and accuracy is maintained. This will be on a strict need to know basis and all contracts have confidentiality clauses built in.

Where we engage third parties to process personal data on our behalf, they do so on the basis of written instructions, are under a duty of confidentiality, and are obliged to implement appropriate technical and organisational measures to ensure the security of data.

We will not disclose any personal information to any other third parties unless required to do so by law or where it is appropriate to support our duty to protect public funds and / or detect and prevent fraud or other criminal activity or safeguarding requirements.

We will not transfer your information to countries outside the European Economic Area (EEA) unless this is necessary, and only to countries which have sufficient safeguards in place to protect information.

We will not share your information with third parties for commercial or marketing purposes.