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Customer Support Centre

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5. How long do we keep hold of your information and is it secure?

We will only retain your personal information for as long as we are required to do so by law and the purpose we collected it for. The retention period is either dictated by law or by our discretion. Once your data is no longer needed it will be securely and confidentially destroyed.

Call recordings will be retained for thirty days after which they will be deleted and no longer retrievable. Any recordings needed to be kept for a longer period as part of an on-going complaint or investigation will be kept securely until resolved and then deleted.

Customer records can be held on the Customer Relationship Management system (CRM) for up to six years.

We have implemented appropriate technological and operational security in order to safeguard your data from loss or misuse.

Changes in your circumstances

You must notify us immediately if there are any changes in your personal details so we can maintain an accurate and up to date record of your information.