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Housing Benefit and Council Tax Support

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4. How your information will be used

In order to provide services to you, it is necessary for us to collect and hold personal information about you. This information will be used to:

  • deliver and manage services we provide to you;
  • process and make decisions on applications you have sent us
  • assess your eligibility for housing benefit, or to calculate the amount of any housing benefit and / or council tax reduction that you may be entitled to
  • help investigate complaints or concerns you have raised about the service provided
  • process financial transactions
  • help detect and prevent fraud and corruption in the use of public funds and where necessary for law enforcement functions
  • maintain our own accounts and records
  • help us build up a picture of how we are performing
  • provide statistical analysis
  • help with research and planning new services

We also have a duty to protect the public funds we administer and so we may use your information to help collect sundry debts owed to the Council. For example, Council Tax debt and to assist in the recovery of housing benefit overpayments. In this regard we may match your council tax data with electoral registration records.