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Waste and recycling collections

We are currently experiencing delays on a number of refuse, recycling and garden waste rounds. If the whole street has been missed we will be aware and will return as soon as possible. Please leave the bins/containers out for collection.

Housing Benefit and Council Tax Support

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8. When we make an automated decision about your personal information

We use automated decision making in relation to risk based verification for Housing Benefit and Council Tax Support where an algorithm is used to group applications by risk level. The final decision regarding payment of the claim is always made by an officer of the council.

We also use information received from the Department of Work and Pensions (DWP), in relation to changes to DWP benefits in payment or just awarded, which can automatically amend claimants entitlement.

Some of the data provided by the Department of Work and Pensions (DWP) through their automated transfer to local authority systems (ATLAS) is imported electronically into our core benefits system. Claims are then re-assessed without human involvement. Notification letters to customers and landlords following these re-assessments are also generated automatically.

Details of new rent levels are received from registered Housing Providers and are updated automatically into our core benefits system. 

The automation is used for consistency and the efficient processing of claims and to ensure your current details are used so that you receive the correct amount of benefit / support.

Changes in your circumstances

You must notify us immediately if there are any changes in your personal details so we can maintain an accurate and up to date record of your information.