Housing Benefit and Council Tax Support

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3. Where we get your information from

We collect personal information from you as the service user through online web forms, hard copy application forms, email, by telephone or through face-to-face discussion. This information will be collected from either you directly as the data subject, or from a representative acting on your behalf.

Information regarding your tenancy, rental charge etc., is sometimes supplied by your landlord including Housing Associations.

We also receive information directly on a daily basis from the Department of Work and Pensions regarding both you and your family’s entitlement to benefits they administer and details of earnings.

If you fail to provide certain information, we may not be able to provide the service you have requested.