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Information governance

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3. Where we get your information from

Information is collected from you as the service user through online web forms, hard copy application forms, e-mail, by telephone or through face-to-face discussion. This information will be collected either from you directly as the data subject, or from a representative acting on your behalf. CCTV images will also be collected if visiting our offices.

Information will be held by individual service areas within the council which Information Governance services will retrieve to be able to respond to your request.

In the event of a breach, information will be collected from various sources to enable the Data Protection Officer to investigate the incident and reach a conclusion.