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Waste and Recycling Services

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1. Information we collect about you

Who we are

Teignbridge District Council is registered with the Information Commissioner’s Office (ICO) as a ‘data controller’ under the Data Protection Act, entry Z5463710. We are a public authority and have a nominated Data Protection Officer who can be contacted on

Waste and recycling services collect and hold personal information relating to waste and recycling collection services, including reporting of missed collections, side waste collections, assisted waste collection requests, container requests, bulky waste collections, clinical waste collections, garden waste collection service and complaints.

This notice, in conjunction with our overarching privacy policy, explains when as a service we collect personal information, what we use your data for, who has access, who we share it with and what your rights are.

What information do we collect about you?

We will collect personal information about you in the form of contact details including names, addresses, telephone numbers, mobile numbers, email addresses, along with, where necessary, information to determine the number of occupants within a property and/or any clinical or medical waste conditions.

Where we get your information from

We collect personal information from you as the service user through online web forms, hard copy application forms, e-mail, by telephone, through face-to-face discussion or by recording of your telephone call if calling our main customer support centre. This information will be collected either from you directly as the data subject, or from a representative acting on your behalf.

We have installed CCTV systems in some of our premises for the purposes of public and staff safety and crime prevention and detection.

If you fail to provide certain information, we may not be able to provide the service you have requested.