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Waste and recycling collections

We are currently experiencing delays on a number of refuse, recycling and garden waste rounds. If the whole street has been missed we will be aware and will return as soon as possible. Please leave the bins/containers out for collection.

Waste and Recycling Services

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2. How your information will be used

We use this information to:

  • provide you with necessary and appropriate services
  • help us to develop and improve our services
  • to respond to customer enquiries and complaints
  • complete statistical returns to Government and internal departments

We will only contact you to confirm receipt of your request, confirm a delivery date or if we require further information about your application.

If you sign up to receive additional garden waste bin collections we will use your information to provide this service. We will use your contact details to remind you when the annual renewal period is approaching.

Lawful basis for processing data

We process personal data in order to carry out duties necessary to comply with our legal obligations for the collection of household waste in accordance with the Environmental Protection Act (EPA) 1990, under the lawful basis of contract or with your explicit consent.

We are allowed to process personal and sensitive data for the reasons of substantial public interest where it is necessary for us to fulfil our legal obligations and regulatory requirements. For example, processing special category data in relation to health information, this is necessary to apply and prove eligibility for an assisted or clinical collection.

Who we share your data with

We may share your information within the council, with other local authorities and external partners who help us to provide services to you. For example, ReFurnish Devon who collect bulky waste; Exeter City Council and our software provider Bartec Auto ID as we share a work management system.

There may also be instances where our system suppliers will need to access individual’s personal information to ensure that information is being held securely and accuracy is maintained. This will be on a strict need to know basis and all contracts have confidentiality clauses built in.

Where we engage third parties to process personal data on our behalf, they do so on the basis of written instructions, are under a duty of confidentiality, and are obliged to implement appropriate technical and organisational measures to ensure the security of data.

We may use an external printing firm to produce paper statements and any mass-mailed correspondence letter.

We will not disclose any personal information to any other third parties unless required to do so by law or where it is appropriate to support our duty to protect public funds and / or detect and prevent fraud or other criminal activity or safeguarding requirements.

We will not transfer your information to countries outside the European Economic Area (EEA) unless this is necessary, and only to countries which have sufficient safeguards in place to protect information.

We will not share your information with third parties for commercial or marketing purposes.