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Devon Districts Procurement Strategy 2019-2022

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6. Contract management

Contract management is concerned with the continuous review and management of the contractual terms and / or service level agreement secured through the procurement process to ensure the outcomes agreed are actually delivered by suppliers or partners.

Managing the contracts and relationships is imperative to ensure that:

  • the strategic priorities agreed at the outset are delivered in a cost effective and timely manner
  • non-compliance or variation is identified early for escalation and resolution
  • risks and costs are managed
  • reviews are undertaken and lessons learnt inform the commissioning and procurement process to ensure continuous improvement
Outcome  Actions Priority
CM Guidance and toolkit Guidance and toolkit in place, however South West Procurement Board (SWPB) working on regional guidance and toolkit Medium
Senior leadership adoption of CM guidance and toolkit  Medium
Roll out of CM guidance and toolkit across the organisation Medium
Contract management training for all key staff responsible for CM Consider requirement of each organisation and where applicable provide/arrange contract management training for key stakeholders Medium
Performance indicators and measures included in all tenders. Provide guidance and examples in procurement guidance and/or specification template  Low
Establish methodology for reporting on strategic/ key contracts where appropriate and include in toolkit Incorporated in toolkit Low