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Strategies, policies and performance

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5. Digital strategy

Making us fit for future

Our vision for customer access is to be a ‘next generation’ council that meets the challenges of the future by designing streamlined, cost-effective digital processes that are easy to use.

We are always looking for smarter ways to deliver the services that people want or truly need.

Our research demonstrates that there is a growing appetite to access our services round the clock, and customers want to receive regular updates when reporting or applying for services.

We are continually developing systems that will allow customers to access our services wherever and whenever they wish.

Investment in technology that works across different departments will place people at the centre of service delivery, with all the necessary customer support in place to make sure everyone gets what they need.

This digital strategy provides an overarching view of how we will work in the future.