1. Report a Councillor complaint
Our complaints process aims to provide a fair, transparent, reasonable, and proportionate approach to recording and resolving complaints made about Members.
The aim of the complaints process is to provide the most appropriate resolution at the earliest opportunity and should include consideration of public costs against potential outcome.
In most instances, the process will be followed as a step-by-step approach. Where we need to change this to meet the circumstances of a specific complaint, we will record and notify you and the other people involved of the changes we make to the process and the reasons why.
Any reference to ‘in writing’ includes email but does not include any electronic text or messaging services.
Report a complaint
To report a complaint please complete our online form:
Start the journey
More info about the journey
We aim to make an initial response to all complaints within 14 days and will keep you informed of any updates throughout the process. Our Council Monitoring Officer is responsible for the complaints process.