Customer Service Officer

Salary:see job description

Closing Date:21/07/2019

37 hours per week. 2 year fixed term contract
Starting salary: £17,364 per annum. (This is a career grade post with a current upper salary of £21,589 per annum depending on qualifications, experience and service requirements)

For this role:

You will be based at our offices in Forde House to cover normal opening hours (Monday to Friday). Visits to other local Council sites may be needed occasionally for meetings and training. Training opportunities will be provided which may mean occasional attendance at other locations.

What you'll be doing:

  • you will be part of a team representing the front face of Teignbridge, dealing with all routine enquiries across all access channels. This will include telephone, face to face, email, written correspondence and social media.
  • you will help customers to access our online services, providing information on access points across the district plus one-to-one support in our self-help area and over the telephone.
  • you will attempt to resolve all queries at first point of contact, retaining ownership of the query through to completion. If the query becomes complex and requires specialist intervention then the call/visit will be handed off to the Service area concerned.
  • at all times your focus will be to ensure our customers are given the best service possible.

Who we're looking for:

Are you able to quickly form good working relationships? Are you up for the exciting challenge of joining a service that is continually seeking to improve? If so, and you also have good literacy and numeracy skills, are respectful of different customer needs, can be tactful and empathetic, and have strong communication and IT skills

Please read the full Job Description and Person Specification to inform your application and supporting statement.

Closing date:

Sunday 21 July 

Interview date:

Thursday 1 August



When this content has been updated

Last updated 5 July 2019