Customer Services Assistant(s)/Fitness Instructor(s)

Salary:£16123-£16781 / Grade 8

Closing Date:28/03/2018

x1 permanent position, working 15 hours per week.

x1 permanent position, working 28 hours per week.

For this role

You will be based at Broadmeadow Sports Centre

What you'll be doing

We have an exciting opportunity for the ideal candidate to join our team as a Customer Service Assistant/Fitness Instructor.

You will be required to operate the membership system, track the usage for the Leisure Card Scheme and also sell membership packages to our customers.

Being able to deal with various enquiries in person, telephone, email and postal in a courteous, professional, friendly and efficient manner is an essential element for this role.

You will be responsible for operating an excellent housekeeping policy for reception, whilst also providing information to customers on a diverse range of services on a ‘one-stop-shop’ basis for Leisure.

You will assist in maintaining the facility’s registration with the Fitness Industry Association and work in conjunction with Customer Services to ensure that a proactive retention policy is adopted and adhered to at all times.

Where appropriate you will assist in the sales of corporate fitness packages and carry out any other duties as and when requested by the Health & Fitness Officer.

Who we're looking for

You should have proven experience of undertaking administration as required to contribute to the achievement of the unit’s Customer Charter and Cash handling duties.

Ensuring that the service and facility is of a high standard at all times is an essential element of this role.

To be successful in this role you will need:

  • a formal fitness/health related qualification
  • hold a minimum Register of Exercise Professionals (REP’s) Level ll qualification or equivalent

Candidates are required to have a level of fitness that will enable them to safely use and demonstrate physical exercises using the gym equipment. Specific training will be provided.

Please read the full Job Description and Person Specification to inform your application and supporting statement.

Closing date

Wednesday 28 March 2018

Interview date

Thursday 12 April 2018

Job description and Person Specification



When this content has been updated

Last updated 8 March 2018