10. Enforcement agents
We can instruct an enforcement agent to collect an unpaid council tax debt from you if a liability order has been issued in your name and you:
- have not returned a completed income and expenditure form sent to you
- have not made an agreed repayment plan
- have made an agreed repayment plan but not kept to it
Before we pass your council tax debt to an enforcement agent we will send you a letter telling you of the costs that they can charge you. Once the enforcement agent has been instructed, you will have to deal with them directly. We will not intervene or be involved again.
We currently only use the following Enforcement Agents to act on our behalf to collect council tax following the issue of a liability order:
Bristow & Sutor, Bartfleet Road, Redditch, Worcestershire B98 0FL Tel : 0871 677 0070
Dukes, Dukes Court, 7 Newcastle St, Stone, Staffordshire, ST15 8JT Tel : 01785 825 500. Auto Payment Line 01302 513 291
Jacobs. 6 Europa Boulevard, Birkenhead, Wirral, CH41 4PE, Tel : 0151 650 4800, or local rate 0345 601 2692
Ross & Roberts. PO Box 23 Somerton, Somerset, TA11 7YU Tel : 01458 550 480.
Rossendales. PO Box 324, Rossendale, BB4 0GE, Tel : 0844 701 3980.
We have recently been made aware of some people and businesses being targeted by cold calls from bogus bailiffs and there is more information and advice available from Devon & Cornwall Police.
These are the stages that enforcement agents will follow:
If we pass your unpaid debt to an enforcement agent, you will have to pay a fixed fee of £75 that is legally due. This will apply to each liability order we send them. The enforcement agent will send you a Notice of Enforcement (this is a statutory letter) and you will have seven days to pay in full. Please respond immediately. If you are unable to pay in full, the enforcement agent may agree for the debt to be repaid by instalments. Any payments or offers of payment should be made to the enforcement agent (not us).
In addition to the Notice of Enforcement, the enforcement agent may also contact you by email, text, letter or phone. It is important that you do not ignore these as once it goes to the enforcement stage an enforcement agent will visit. Then you risk losing your belongings and you will be charged additional costs.
When an enforcement agent visits, you will have to pay a further fixed fee of £235 plus 7.5% for any balance due over £1,500. If you pay in full at this stage, you will still have to pay all of the costs. This will be at least £310 (£235 plus £75).
If you are unable to pay in full, the enforcement agent can either take control of your goods or enter into an acceptable agreement for you to repay the money owed – including their costs. This means they will make a list of your goods that cover the amount of your debt. If your goods are included on a Controlled Goods Agreement you cannot dispose of or sell them without the enforcement agents permission.
There are certain goods that are exempt from being included on a controlled goods agreement. For example:
- items necessary for the basic domestic needs of the debtor and members of the debtor’s household.
- items or equipment which are necessary for use personally by the debtor or in the debtors employment, business, trade, study, up to the value of £1,350. Above this then the exemption does not apply.
Sale or disposal stage
- refuse to sign the Controlled Goods Agreement the enforcement agent can take your goods whilst he/she is at your property.
- do not pay as agreed and you have signed a Controlled Goods Agreement, the enforcement agent may enter your property, by force if necessary, to take the goods listed.
Either way, you will be charged a fixed fee of £110 plus 7.5% of any balance due. You may also have to pay additional costs for the sale of your goods.
It is an offence to stop an enforcement agent from carrying out his duties.
If the enforcement agent cannot collect the council tax, the debt will be returned to us to consider other recovery options. These include bankruptcy, committal to prison or a charging order against your property.
Complaints about enforcement agents
Please direct any complaints firstly to the enforcement agent. If you are dissatisfied with their response then please email us and we will deal with your complaint in line with our complaints procedure.