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Payment system maintenance

Due to maintenance, our online payment system will be unavailable from 7pm until 11.30pm on Monday 25 September. Please do not attempt to make payment during this time. We are sorry for any inconvenience.

Make a complaint about food safety

You can report the following food safety matters to us online:

  • poor cleanliness or hygiene of a food premises
  • unregistered food business
  • food poisoning
  • poor rubbish or waste practices
  • pests at a food premises
  • foreign body in food
  • mouldy or unfit food
  • mislabelled food

Start the journey


More info about the journey

  • name and address of the food premises, or where the food was purchased
  • full details of the complaint
  • the date it occurred


We will investigate the matter and make a decision on what action is appropriate and contact you. Normally this should take less than two weeks, although it can take longer if a full investigation is required.


When this content has been updated

Last updated 4 September 2023