Comments and complaints

Show all parts of this guide

2. The complaints process

We're sorry if you have a complaint, We'll do our best to deal with it as quickly as possible through our corporate complaints process.

Stage 1

Your complaint will go to the relevant department. We will investigate and respond to you within 20 working days.

Stage 2

If you are not satisfied with the outcome of our Stage 1 review, your complaint will be elevated to Stage 2 for further investigation, and a final response.

Ombudsman

Should you wish to continue to pursue the matter after Stage 2, you will be advised to refer your complaint directly to the Local Government Ombudsman or if the matter is related to Housing management, to the Housing Ombudsman.