2. The complaints process
We're sorry if you have a complaint, We'll do our best to deal with it as quickly as possible through our corporate complaints process.
Your complaint will go to the relevant department. We will investigate and respond to you within 20 working days.
You will receive an immediate acknowledgement to your comment or complaint, but if we have not given you a full response to a complaint within 20 days, please contact Customer Support at firstname.lastname@example.org giving your complaints reference number.
If you are not satisfied with the outcome of our Stage 1 review, you can elevate your complaint to Stage 2 for further investigation, and a final response. Please use the comments and complaints form and include your Stage 1 reference number. We will respond within 20 days.
Should you wish to continue to pursue the matter after Stage 2, you will be advised to refer your complaint directly to the Local Government Ombudsman or if the matter is related to Housing management, to the Housing Ombudsman.