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Payment system maintenance

Due to maintenance, our online payment system will be unavailable from 7pm until 11.30pm on Monday 25 September. Please do not attempt to make payment during this time. We are sorry for any inconvenience.

Sign language service

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1. British Sign Language

British Sign Language users can contact us through a sign language interpreter who will relay your conversation with an appropriate member of our staff, and then sign back to you their response to your questions.

The InterpretersLive! service is available on-demand 5 days a week, Monday - Friday between 9am -5pm. You can also pre-book BSL Video Interpreters and other types of remote communication support for anytime and anywhere via any video platform of your choice.

User guides are available to support users of the InterpretersLive! service. Please select an option for more information.

Start the journey


More info about the journey

You will need a webcam and access to the internet.

Minimum device requirements

For troubleshooting and how to download the app 


When this content has been updated

Last updated 4 October 2022