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Accessibility - third party systems

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6. Taranto/WSP - Parking payments

Statement from Taranto/WSP

Non-compliance with the accessibility regulations

Services affected: Parking permits and parking fines.

1.1.1 Non-Text Content There are some personal data fields on the ‘Making a Representation’ screen that do not read out the name of the field whilst using a screen reader (NVDA).

1.2.1 Audio-only and Video-only (Pre-recorded) 1.2.2 Captions (Pre-recorded) 1.2.3 Audio Description or Media Alternative (Pre-recorded) Images and videos are uploaded onto the portal, as part of evidence of a contravention. However, a user that relies on text-to-speech programs will not be able to watch the video. As well - a user that cannot hear audio (if any are present) will have difficulty. All videos, images, and audio must be made more accessible via text alternatives.

1.4.3 Contrast Buttons, such as the 'Pay PCN' buttons, and the red warning text 'No mapping data available.' do not pass the contrast success criteria.

2.4.1 Bypass Blocks Website requires a 'skip link' for users that rely on keyboard to skip content such as headers and navigation links.

2.4.4 Link Purpose (In Context) The final column that is to the right of 'Street' in the Pay PCN and Main Display Pages is blank. This is problematic as a user that relies on screen reader technology will not know what that column represents.

2.4.7 Focus Visible the social media buttons in the website footer and the ‘Online Services’, ‘Contact Us’ and ‘News & Events’ buttons are not being highlighted to indicate their focus when navigating using only the keyboard.

Within the 'Key Events' page, there is a table which can't be focused via tabbing, or strict keyboard use.

3.3.1 Error Identification There is no error message displayed following the non-upload of file attachments when making a Representation, there is just a coloured border around the Additional Information button.

4.1.1 Parsing Within the 'Key Events' and 'View Map Location' pages there is a hidden ID titled 'SelectedPCNReference' that is duplicated. This can potentially break accessibility, as screen readers may skip labels, tables etc due to duplicate IDs.

4.1.2 Name, Role, Value Within the 'Images' page on the PayPCN screen, there are two violations. Two listboxes do not have an accessible name: videoListView and listView.

We plan to rectify all identified issues by 31st March 2021. When we publish new content, we’ll make sure we continue to meet accessibility standards.

Navigation and accessing information

It’s not always possible to change the device orientation from horizontal to vertical without making it more difficult to view the content.

It’s not possible for users to change text size without some of the content overlapping.

Interactive tools and transactions

Some of our interactive forms are difficult to navigate using a keyboard. For example, because some form controls are missing a ‘label’ tag.

We intend to have rectified this issue with our forms by March 31st 2021.