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10. Housing Options & Homelessness Privacy Notice

How we use your personal information for the services provided by the Housing Options (Homelessness) Team

The Council provides services for local communities and the people who live in them. Undertaking this work means that we must collect and use information about the people we provide services to and keep a record of those services. As we collect and use personal and sensitive information about individuals we want to make sure you know what we intend to do with your information and who it may be shared with.

Who we are and what we do.

The Housing Options Team at Teignbridge District Council provides housing related advice to anyone who contacts the service in accordance with the Homeless Reduction Act 2017. This is a statutory obligation for Local Authorities to help prevent Homelessness.

When you contact us you are interviewed by a Housing Options Officer to understand your specific circumstances and housing situation. Following this interview and assessment appropriate advice and support is given to prevent homelessness.

The service aims to prevent homelessness by maintaining current housing arrangements where possible or by sourcing affordable alternative accommodation. Where appropriate, were the assessment determines you have a priority need, emergency temporary accommodation can be provided.

The Housing team includes housing options and homelessness, Private Sector Housing, Enabling Services, Tenancy Rescue Service and Supporting People Rent in Teignbridge. Other teams may become involved in your application in order for us to help perform our legal duties.

What and whose personal information do we hold?

We hold information about you as you are seeking housing advice and assistance on your housing situation. The types of information we collect and use will typically include:

  • Contact details, including name, address, date of birth, NI numbers telephone numbers and email address.
  • Information in respect of the family make up, including all the personal details of the household that will make up the homelessness application
  • Your address history