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Temporary phone line change

Our customer phone line opening times are 10.30am-3pm from 9-20 September while we process a backlog of revenue correspondence. We’re sorry for any inconvenience caused.

 

Home Energy Conservation Act (HECA) policy

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4. The Local Energy Advice Partnership (LEAP)

We work in partnership with AgilityEco who run the Local Energy Advice Partnership (LEAP). The scheme offers qualifying residents a free home energy advice visit which provides general energy saving advice and the installation of simple energy saving measures, such as draught proofing, light bulbs, chimney balloons and radiator panels which are used to deflect the heat back into the room.

Advice is provided about grant assistance which is available to either cover the full or partial costs of installing heating and insulation measures.

The LEAP also identifies people who may benefit from an income maximisation check. A referral can be made to an independent company who offers a free telephone service providing advice to people on how to increase their income and general money matters.

Additionally the home energy visit provides advice on fuel switching whereby householders are informed as to whether there is a cheaper energy deal available for them. If so they are given the option to switch at that time with the help of the energy advisor. More information can be found from the Local Energy Advice partnership.