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Private Rented Property Complaint

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1. If you rent your home

Your landlord must keep the property you live in safe and free from health hazards.

You will need to contact your landlord in writing, explaining the problem. You will need to keep a copy of this letter, or email.

Your landlord should tell you when you can expect the repairs to be done. You should carry on paying rent while you’re waiting. You must give your landlord access to the property to inspect it or carry out repairs. Your landlord has to give you at least 24 hours notice and visit at a reasonable time of day, unless it’s an emergency and they need immediate access.

Report your concerns

If you do not hear from your landlord after 14 days you can contact us by completing our Private Rented Complaint Form.

If you are a Housing Association tenant, you should report any concerns directly to them.

Start the journey

Start

More info about the journey

Please have to hand any information that may assist us with processing your complaint; such as landlord details, relevant safety certificates or photographs.

You should only complete this form if you are a tenant renting from a private landlord reporting property disrepair, or if you are reporting this on behalf of a tenant.

If you are a Housing Association tenant, please report the issue to them directly. If you are dissatisfied with your Housing Association's response, please follow their complaints procedure which can be found on their website.

The Aster Group 

Clarion Housing 

Cornerstone 

Guinness Partnership 

Hastoe Housing 

Live West 

Sanctuary Housing 

South Devon Rural Housing Association 

Sovereign 

Stonewater 

Teign Housing 

Westward Housing 

Willow Tree Housing Partnership 

Once you submit your form, the Private Sector Housing team will assess your complaint and respond to you within 10 working days.

When this content has been updated

Last updated 23 August 2022