If you rent your home
Your landlord must keep the property you live in safe and free from health hazards.
You will need to contact your landlord in writing, explaining the the problem. You will need to keep this letter, or email.
Your landlord should tell you when you can expect the repairs to be done. You should carry on paying rent while you’re waiting. You must give your landlord access to the property to inspect it or carry out repairs. Your landlord has to give you at least 24 hours’ notice and visit at a reasonable time of day, unless it’s an emergency and they need immediate access.
If you do not hear from your landlord after 14 days, get in touch with us.
The GOV.UK website explains the process in more detail: