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Animal Licensing

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5. Appeal an animal welfare star rating

An animal welfare licence holder can dispute the star rating awarded if they feel the score did not reflect the animal welfare standards and risk levels at the time of the inspection.

Before submitting an appeal, you are encouraged to discuss your case with the inspecting officer. They can explain how the rating was awarded which may help resolve the need for a formal appeal. If you are still not satisfied with the star rating, you can then submit a formal appeal in writing.

A written request for an appeal, along with any supporting information or documents to support your request must be accompanied by the relevant fee. The appeal must be made within 21 days following the issue of the most recent licence.

The appeal will be decided within 21 days from the date the appeal request is received.