My bin hasn't been collected
If we have missed your waste, recycling, food waste or garden waste collection please let us know within 48 hours of the collection date.
You will not be able to report your bin as missed if the crew have not finished working in your area yet - this could be up until 4pm.
Before you report your collection as missed, please check if:
- your containers were out on the right day
- your containers were out by 7am and in the correct place
- the correct waste was in the containers
Before reporting your bin as missed, please check that there has not been any disruption to your round due to Covid-19, please see our collection disruptions webpage.
Start the journey
More info about the journey
Please tell us your address.
The type of container we missed.
We will let you know if there was a reason why your bin wasn't collected. If there was no valid reason why your bin was missed the crew will return to your property within 2 working days of receiving your report.