My bin hasn't been collected
If we have missed your waste, recycling, food waste or garden waste collection please let us know within 48 hours of the collection date.
You will not be able to report your bin as missed if the crew have not finished working in your area yet - this could be up until 4pm.
Before you report your collection as missed, please check if:
- your containers were out on the right day
- your containers were out by 7am and in the correct place*
- the correct waste was in the containers
*collections can take place earlier than 7am during COVID-19, as we have staggered start times to allow our crews to socially distance at our depot. Please place your bins and boxes out the night before your scheduled collection.
Start the journey
More info about the journey
Please tell us your address.
The type of container we missed.
We will let you know if there was a reason why your bin wasn't collected. If there was no valid reason why your bin was missed the crew will return to your property within 2 working days of receiving your report.