Request a replacement bin, box or sack

New or replacement containers

If you need a new bin, recycling box, paper recycling sack or food waste container because yours is lost or damaged, we can deliver a replacement free of charge. 

Repairs to a damaged bin

If your wheeled bin is damaged we will repair it or supply a replacement if needed. 

Time scales

  • new or replacement recycling containers (box, sack or food waste container) - will be delivered by your recycling crew on your next collection day.
  • if you order a new or replacement bin only - this will be delivered by our bin delivery crew in the next 10 working days.
  • recycling containers ordered with a new or replacement bin - will be delivered by our delivery crew within 10 working days.
  • our bin delivery crew carry out repairs to damaged bins within 10 working days.

We are currently issuing replacement sacks that do not have our branding on them. The collection crews will collect these as normal.

Start the journey

Start

More info about the journey

  • address
  • reason why a new container is needed
  1. Once you have completed the form you will receive confirmation of your order and an indication of when you can expect your containers to be repaired, replaced or delivered.
  2. If requesting a repair please leave your bin accessible.
  3. We will let you know when your container has been repaired or delivered.

When this content has been updated

Last updated 6 December 2018