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Bulky waste collections

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5. Conditions of the bulky waste collection service

  • all collections are made from outside (we are unable to collect from inside houses, garages or outbuildings) and items should be covered to keep them dry if rain is forecast
  • in order to receive a refund for the items booked, cancellations must be received at least two working days before collection.
  • we can only collect up to 6 items with any one booking, with the exception of garden sheds (which are classified as 8 items). If you have more than 6 items you will need to book more than one collection.
  • health and safety access is at the discretion of the contractor (e.g. clear of obstructions, safe access, no steep/slippery steps etc.) and any items deemed unsafe will not be collected.
  • collections can only be made from domestic households.
  • collections cannot be made from allotments and small holdings.
  • house and garden clearances cannot be undertaken.
  • each household will be charged separately, no joint collections from a street will be made.
  • items must be able to be lifted by two men with a sack truck.
  • items must be prepared for collection, e.g. dismantled or uninstalled (contractors do not carry specialist lifting gear, or tools for this) and all items must be empty (e.g. no food in freezers etc.)
  • small amounts of garden waste can be taken, but must be bagged up and placed at the edge of the property. It will be charged per bag.
  • carpets are charged per roll or, if cut up charged per bag, and underlay is charged as a separate item.
  • garden sheds and green houses, no larger than 8ft x 6ft can be taken, but must be dismantled and will be charged as 8 items, i.e. four side panels, door, roof, floor and window glass.