In very cold weather it is possible that the contents of your bins may become frozen solid.

This means that when we attempt to empty your bin or food waste container, some or all of the contents won't come out.

Our collectors will always attempt to empty your bin/food waste container but when the contents are frozen and remain stuck our crews do not have time to return to attempt to empty them again. If you experience this please loosen the contents of your bin or caddy and put out for collection on the next scheduled collection date.

During cold weather, you can take a few simple measures to help reduce the risk of your bin becoming frozen:

• Keep your bin/caddy lid closed
• wrap your food waste
• if you have a lot of garden waste, do not compress it into your bin
• loosen the contents by sliding a spade or similar between the contents and the inside of the bin
• store your bin in a warmer spot, for example, in a shed or garage, or beside your house