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Temporary phone line change

Our customer phone line opening times are 10.30am-3pm from 9-20 September while we process a backlog of revenue correspondence. We’re sorry for any inconvenience caused.

 

Putting your bins out on collection day

An example of stacking boxes
An example of stacking boxes

To ensure your bins and boxes are collected, please place them out the night before your scheduled collection.

We collect bins and boxes from the kerbside outside your property. Usually this is the pavement outside your house, or as near to the public highway as possible, unless other collection arrangements have been agreed.

Putting your recycling containers out for collection

  • please stack your boxes as shown in the picture above
  • place your blue food waste container or paper sack on the top box to act as a lid to prevent items from blowing away
  • all recycling should be contained within your boxes
  • cardboard should be folded or torn to fit inside your box

Side waste and overfilled black/green bins

  • all waste must be contained inside your black/green bin with the lid closed
  • overfilled or heavy bins cannot be emptied for health and safety reasons
  • bags of waste left outside the black bin will not be collected unless they are authorised additional waste sacks 
  • no additional waste will be collected from outside a green bin

When this content has been updated

Last updated 12 January 2024