Please only report your bin as missed if your neighbours bins have been collected and you have been overlooked.

If your whole street is awaiting collection, please lave your bins out and we will return as soon as possible. You do not need to report this to us.

For information on why there can be delays to collections please see collection disruption information.

My bin hasn't been collected

If we have missed your waste, recycling, food waste or garden waste collection, please let us know within 48 hours of the collection date.

Before you report your collection as missed, please check if:

• your containers were out on the right day
• your containers were out by 6am and in the correct place
• the correct waste was in the containers 

Collections can take place up until 4pm, you will not be able to report your bin as missed if the crew have not finished working in your area yet.

If your street is not collected as scheduled, please leave your bins out and we will return as soon as possible.

Please continue with the form below if its only your property that is not collected. 

Due to operational issues, returns for missed bins may take longer than the two working days advised. Once reported we will return as soon as we are able to.