For information on why there can be delays to collections please see collection disruption information.
My bin hasn't been collected
If we have missed your waste, recycling, food waste or garden waste collection, please let us know within 48 hours of the collection date.
Before you report your collection as missed, please check if:
- your containers were out on the right day
- your containers were out by 6am and in the correct place
- the correct waste was in the containers
Collections can take place up until 4pm, you will not be able to report your bin as missed if the crew have not finished working in your area yet.
See daily disruption information for areas where our rounds are currently behind.
Please continue with the form below if its only your property that is not collected.
Due to operational issues, returns for missed bins may take longer than the two working days advised. Once reported we will return as soon as we are able to.
Start the journey
More info about the journey
Please tell us your address.
The type of container we missed.
We will let you know if there was a reason why your bin wasn't collected. If there was no valid reason why your bin was missed the crew will return to your property within 2 working days of receiving your report.