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Waste and recycling online forms

Due to essential maintenance our waste online forms will not be available to use from 9am – 11.30am on Wednesday 25th May.  We apologise for any inconvenience.

Report a missed bin or box

For information on why there can be delays to collections please see collection disruption information.

My bin hasn't been collected

If we have missed your waste, recycling, food waste or garden waste collection, please let us know within 48 hours of the collection date.

Before you report your collection as missed, please check if:

Collections can take place up until 4pm, you will not be able to report your bin as missed if the crew have not finished working in your area yet.


Start the journey


More info about the journey

Please tell us your address.

The type of container we missed.

We will let you know if there was a reason why your bin wasn't collected.  If there was no valid reason why your bin was missed the crew will return to your property within 2 working days of receiving your report.

When this content has been updated

Last updated 27 April 2022