For information on why there can be delays to collections please see collection disruption information.

My bin hasn't been collected

If we have missed your waste, recycling, food waste or garden waste collection, please let us know within 48 hours of the collection date.

Before you report your collection as missed, please check if:

• your containers were out on the right day
• your containers were out by 6am and in the correct place
• the correct waste was in the containers 

Collections can take place up until 4pm, you will not be able to report your bin as missed if the crew have not finished working in your area yet.

See daily disruption information for areas where our rounds are currently behind.

If your street is not collected as scheduled, please leave your bins out and we will return. We usually return the next working day, if this doesn't happen please let us know.

Please continue with the form below if its only your property that is not collected. 

Due to operational issues, returns for missed bins may take longer than the two working days advised. Once reported we will return as soon as we are able to.