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Report a missed bin or box

If your whole street is waiting for a collection, leave your bins out and we will return as soon as possible. You do not need to report this to us.

My bin hasn't been collected

You can report your bins or boxes as missed within 48 hours.

Before you report your collection as missed, please check:

You will not be able to report your collection as missed until our crews have finished working in your area. Collections can take place up until 4pm. 


Start the journey


More info about the journey

Please tell us your address.

The type of container we missed.

We will let you know if there was a reason why your bin wasn't collected.  If there was no valid reason why your bin was missed the crew will return to your property within 2 working days of receiving your report.

When this content has been updated

Last updated 20 March 2023