You do not need to report your bin as missed if your whole street is awaiting collection, plans will be in place to return as soon as possible. For information on why there can be delays to collections please see collection disruption information.
My bin hasn't been collected
If we have missed your waste, recycling, food waste or garden waste collection please let us know within 48 hours of the collection date.
You will not be able to report your bin as missed if the crew have not finished working in your area yet - this could be up until 4pm.
Before you report your collection as missed, please check if:
- your containers were out on the right day
- your containers were out by 6am and in the correct place
- the correct waste was in the containers
Start times are now from 6am, we have staggered start times to allow our crews to socially distance at our depot. We recommend placing your bins and boxes out the night before your scheduled collection.
Do not use this form if your whole street has been missed. Arrangements will be in place to return.
Use this form if you have been overlooked and your neighbours bins have been collected.
Start the journey
More info about the journey
Please tell us your address.
The type of container we missed.
We will let you know if there was a reason why your bin wasn't collected. If there was no valid reason why your bin was missed the crew will return to your property within 2 working days of receiving your report.