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Waste and recycling collections

We are currently experiencing delays on a number of refuse, recycling and garden waste rounds. If the whole street has been missed we will be aware and will return as soon as possible. Please leave the bins/containers out for collection.

Report a missed bin or box

We currently have delays to a number of our collection rounds. You do not need to report your bin as missed if your whole street is awaiting collection, plans will be in place to return as soon as possible

My bin hasn't been collected

If we have missed your waste, recycling, food waste or garden waste collection please let us know within 48 hours of the collection date.

You will not be able to report your bin as missed if the crew have not finished working in your area yet - this could be up until 4pm.

Before you report your collection as missed, please check if:

Please note start times are now from 6am, we have staggered start times to allow our crews to socially distance at our depot. We recommend placing your bins and boxes out the night before your scheduled collection.

Do not use this form if your whole street has been missed.  Arrangements will be in place to return. 

Only use this form if you have been overlooked and your neighbours bins have been collected.

Start the journey

Start

More info about the journey

Please tell us your address.

The type of container we missed.

We will let you know if there was a reason why your bin wasn't collected.  If there was no valid reason why your bin was missed the crew will return to your property within 2 working days of receiving your report.

When this content has been updated

Last updated 23 July 2021