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You Said, We Did

The changes we made to the website and services in response to your comments.

We use a rating system to collect satisfaction information. You can leave feedback - Good, Average or Poor - when you visit our main office, when you contact us by phone or when you visit the website. This feedback helps us find what is working, what is not working and helps us to make improvements.

Some changes can be made almost immediately, but others may take a little more time. Below are some things we have changed.

If you would like to make any comments or suggestions about the services on the website please Contact Us

ServiceYou Said...What we did...
Cemeteries
I was trying to find directions to the New Teignmouth cemetery, but could not find the postcode for the sat nav or directions anywhere.
We added Google maps to each of the cemetery pages, people can now get directions even though cemeteries do not have postcodes.
Leisure & Green SpacesI thought I'd find a list of all parks somewhere on your web site!list of all parks, with maps, can now be found at www.teignbridge.gov.uk/parks
Leisure & Green Spaces

The allotment contact details were just a mobile number - no name, address or list of allotments

list of all allotments with their up-to-date relevant contact details is now available at www.teignbridge.gov.uk/index.aspx?articleid=2393

ParkingYou wanted maps showing where the car parks, the prices of the car parks and what types of vehicle can park thereWe added a map with all the car parks on, including the prices and vehicles types.  We also reorganised all the parking pages to make finding the information easier
All departmentsJunior officers should not handle complaints

Complaints are now passed to Senior Officers to deal with

Reception

You wanted rooms where you could speak in private to council officers.

We now provide six private rooms and three more are planned to go live shortly.

All departments

Some officer's telephones just ring and ring

We now have all telephones either diverted or on voicemail

Benefits and Council Taxyou want problems on Benefits and Council Tax resolved whilst you are visiting the Council Offices.

We now resolve as many problems as possible whilst people are in the Council Offices and we can talk face to face.

ReceptionYou were having difficulty getting through on the telephones

We now employ extra people to help us through our busy times.

Car ParkingThe park location maps are poor quality and not large enoughWe created new maps which enlarge when clicked on
Leisure CentresThe swimming timetable format was difficult for some users to readAs well as having downloadable versions on the main leisure centre pages there is also a link to a page with the programme listed, this can then be printed off in a large text format if necessary.
RecyclingWe found many people still refer to the Recycling centre as 'The Tip' and had trouble finding the informationWe ensured the word 'tip' comes top of the search and added it to the A-Z and the title of the web page
CommitteesDifficulty finding Planning Committee reports and minutesAdded the search terms, Agenda, Meetings, Minutes and Committees to the A-Z
CommitteesI wanted to find the political composition of the CouncilCreated a pie-chart with annotated figures to visually convey make-up www.teignbridge.gov.uk/index.aspx?articleid=5539
Leisure CentresThere is a lack of information on things to do or recommended places to visit                                                  Added more links and information www.teignbridge.gov.uk/tic
Customer ServicesI could not find details about the procedure for complaining to the OmbudsmanPut a link on the homepage and from the contact us page to the Complaints procedure page www.teignbridge.gov.uk/index.aspx?articleid=5555
MarketsThere needs to be a list of company's that operate in the MarketWe added a document detailing all market stalls, listing names, items sold etc www.teignbridge.gov.uk/index.aspx?articleid=1962
RecyclingI want to find the location of my nearest textile bankAdd textiles to the recycling A-Z www.teignbridge.gov.uk/index.aspx?articleid=5821
Waste collectionOnline reporting of waste tipping would be much betterDeveloped an online form to report fly tipping and graffiti www.teignbridge.gov.uk/index.aspx?articleid=7070